**** All US orders over $125 ship free ****

Customer FAQ

(last updated on July 10, 2019)

PAYMENT

I accept all major credit cards and Apple Pay.  Your payment will be securely processed via Shopify. Your payment information is never viewed nor stored by me.

SALES TAXES

Arizona residents will be charged an additional 8.6% sales taxes on their order.

SHIPPING

  • Most of my work is one-of-a-kind and will ship within 1 or 2 business days.
  • I always do my best to keep my production items in stock and they will also ship within 1 or 2 business days.
  • If I have to customize the size or a clasp, it may take 1 or 2 extra days.
  • Items I have to make may take up to 10 days to get out of the door.

You will receive an email when your package is on its way. In the meantime, if you have an question or need a status update, please contact me.

If you have a deadline for a special gift, please let me know and I'll do my best.

SHIPPING COST

  • US orders over $125 ship for free.
  • US orders under $125 ship USPS Priority for a $7 flat fee.
  • International orders ship via International First class. Cost varies by country. Buyer is responsible for any customs and import taxes that may apply.
  • All orders ship from my studio in Arizona.

RETURNS

I want you to be happy with your purchase. If for any reason you'd like to return it, just contact me within 7 days of reception to let me know and ship it back within 14 days of reception. 

I will refund your money minus the shipping costs. 

It must be in original condition and in original packaging. You are responsible for the return shipping costs.

Customized items and items that have been altered by the customer are not returnable.

CUSTOM ORDERS

I'll be glad to do some light level of customization of an item you saw in my store such as resizing the length of a bracelet or necklace or changing a clasp for a more convenient option for you.

OTHER QUESTIONS?

Please do not hesitate to contact me with any question you may have.