Customer care

(last updated on April 16th, 2018)

PAYMENT

I accept all major credit cards and Apple Pay.  Your payment will be securely processed via Shopify. Your payment information is never viewed nor stored by me.

SALES TAXES

Arizona residents will be charged an additional 8.6% sales taxes on their order.

SHIPPING

Most of my work is one-of-a-kind and will ship with 1 or 2 business days. Items made to order will take up to 4 days to get out of the door.

You will receive an email when your package is on its way. In the meantime, if you have an question or need a status update, please contact me.

If you have a deadline for a special gift, please let me know and I'll do my best.

SHIPPING COST

  • Free on all domestic orders. Shipping method is USPS fist class or priority.

  • $15 flat fee for international orders via International First class. Buyer is responsible for any customs and import taxes that may apply.

Every country has its own set of regulations regarding taxes and customs fees. I cannot know them all and I highly recommend that you investigate it before placing an order.

Delivery time greatly varies depending on your country and is not under my control.

RETURNS

I want you to be happy with your purchase. If for any reason you'd like to return it, just contact me within 7 days of reception to let me know and ship it back within 14 days of reception. 

I will refund your money minus the shipping costs. 

It must be in original condition and in original packaging. You are responsible for the return shipping costs.

Customized items and items that have been altered by the customer are not returnable.

CUSTOM ORDERS

I'll be glad to do some light level of customization of an item you saw in my store such as resizing the length of a bracelet or necklace or changing a clasp for a more convenient option for you.

OTHER QUESTIONS?

Please do not hesitate to contact me with any question you may have.